Faq

No, it is not necessary to have an account to purchase on Clive Christian. However, we recommend that you register to take advantage of the following benefits:

- save your personal data for a quick and easy shopping experience;
- add your favorite items to the Wishlist
- quickly manage your orders and returns.

 You can register by clicking here

If you have forgotten your password, click on "Forgot your password?" on the login page and follow the procedure to change it.
For further assistance, please contact our Client Service. We will be happy to help you.

You can delete your account by contacting our Client Service.

To protect your sensitive data, we invite you to follow these simple steps:
- The password must be at least 6 characters long, contain at least one capital letter and one number. The longer the password, the more secure the account.
- Use a unique password for Clive Christian, so that it cannot be disclosed and used on other sites.
- Do not use the same password as your email accounts for Clive Christian profile.
- Change your password periodically.
- Change your password if you suspect that even one of the accounts you use online has been compromised.

Completing an order is simple. Search for the perfume you want to buy, select the volume and click on "Add to cart”. The models chosen will appear at the top right of your shopping bag, where you can proceed to checkout.

If you need assistance, please contact our Client Service.

At any time you can check the status of your order and track its delivery by clicking on the tracking link you received in the shipping confirmation email.

We do not currently offer this service. If you wish to exchange one item for another, you must first return the unwanted item and then place a new order.

The original item will be refunded in accordance with our usual returns policy.

Once confirmed, the order cannot be changed or canceled. However, it is possible to return items you do not want to keep, as indicated in ours Returns Policy. For assistance, contact our Client Service.

Purchases made via the Website www.clivechristian.com can be paid for by credit card (Visa, MasterCard, Maestro, American Express), Apple Pay, Google Pay, Shop Pay, iDeal, Bancontact, PayPal.
 
All your purchases are made in complete security, using state-of-the-art e-commerce technology and coding systems (SSL) to prevent unauthorised access to your personal data and credit card information.


In fact, all credit card data are sent to Shopify Payments when the order is processed and protected against unauthorised access by 128-bit SSL (Secure Socket Layer) data encryption. Such data cannot be accessed by third parties.
 
Once you have completed the order, you will receive a confirmation e-mail containing your Order Number and a summary of your purchases - remember, you can track your order status at any time from the relevant section in your profile.

Your security and privacy are paramount to us. For your protection, all orders undergo rigorous anti-fraud checks.

If you receive a notification that your credit, debit or other payment card has been rejected, please contact your bank or service provider.

But first check that:
- the card or payment information provided is correct, such as the type of card and the 16-digit identifier;
- the 3 or 4-digit security code is correct;
- the card has not expired.

If you need further assistance, please contact our Client Service.

For each shipment you can choose the standard delivery method, expedited or express. The times and costs then vary according to the country of delivery. You can find all the details in our dedicated section.

You can check the status of your order and track its delivery at any time by consulting the shipping link you received via e-mail. If you need further assistance, please contact our Client Service.

If the order has not been delivered on time, we suggest that you:

- check the status of the order: consult the shipping link you received by e-mail
- check that the address indicated for the shipment is correct;
in case of non-delivery notice, follow the instructions provided or contact the courier.

For further assistance, please contact our Client Service.

Returning a product is easy and quick, visit our Returns page.

We do not currently offer this service. If you wish to exchange an item for another, you must return the item you do not want and then place a new order.

For the original article you will be refunded in accordance with our  returns policy.

We usually accept returns within 3 working days from the date of delivery to our warehouse. At peak times it can take up to 7 business days. After acceptance, we will immediately request a refund and send you a confirmation email.
Depending on the shipping method you used, it can take up to 15 business days (excluding weekends and holidays) for your return to reach our warehouse. Once received, we will send you an email to confirm the refund has been made.

All refunds will automatically be issued to the payment method used to place the order. The funds will be available again in your account in 5-10 business days depending on the processing time of your bank.